The 8STREME 7310, 8STREME 7320 SWIMMING POOL ROBOT moves in one direction only
My 8STREME 7310, 8STREME 7320 POOL ROBOT can only move in one direction? It moves forwards but no longer backwards? It moves backwards but no longer forwards?
1/ Check the compatibility of the ROBOT POOL 8STREME 7310, 8STREME 7320 with your pool
Please check that your ROBOT POOL 8STREME 7310, 8STREME 7320 is compatible with your model, type and lining of your swimming pool.
Please note that our 8STREME 7310 and 8STREME 7320 POOL ROBOTS do not climb stairs.
2/ Check your pool water treatment
Incorrect water treatment can affect the operation of your 8STREME 7310, 8STREME 7320 ROBOT POOL.
Check that your water is at the right temperature. This should be between 5 and 36°C.
We recommend that you check that your pH is at the right level. The optimum pH is between 7.2 and 7.4.
If you have a chlorine pool, the optimum chlorine content is between 2 and 3 ppm.
If you have a salt pool, the NaCl content should be between 2700 and 4500 ppm.
We invite you to check that there is no algae (green or transparent) in your pool. Our 8STREME 7310 and 8STREME 7320 POOL ROBOTS are designed to make pool maintenance easier. However, they are not designed to clean algae. Please treat your pool before using the 8STREME 7310, 8STREME 7320 ROBOT POOL CLEANER.
Check that there are no greasy deposits on the walls. If so, use a hand brush to remove them.
3/ Check that there are no foreign objects in the way of the 8STREME 7310, 8STREME 7320 POOL ROBOT.
When the 8STREME 7310, 8STREME 7320 SWIMMING POOL ROBOT only moves in one direction, it is possible that a foreign object is obstructing the movement of the 8STREME 7310, 8STREME 7320 SWIMMING POOL ROBOT.
Please check that there are no foreign objects in the turbine above the motor, in the brushes or belts under the robot and on the sides.
You should also check the condition of your robot's wheels, rollers, brushes and transmission belts.
Tiled floors can cause faster wear to brushes and drive belts. Please check this regularly.
If these are worn or broken, please replace them.
Check that the dirt collection basket is not full. If it is, empty and clean it.
4/ Contact your retailer or 8STREME after-sales service
If none of these checks has produced a solution, please contact your retailer or the 8STREME after-sales service.
8STREME Customer Service contact information :
8STREME After-Sales Service
6 RUE DES FRERES MICHELIN
10600 LA CHAPELLE SAINT LUC
FRANCE
03 10 64 60 26