My 8STREME 5200-J2X, 8STREME 5210-J200, 8STREME 5212, 8STREME 5220-LUNA 10, 8STREME 5222, 8STREME 5310 SWIMMING POOL ROBOT won't move? It does not move even though the motor or turbine is running? Doesn't move forwards or backwards? Does it tread water?

1/ Check the compatibility of the ROBOT POOL 8STREME 5200-J2X, 8STREME 5210-J200, 8STREME 5212, 8STREME 5220-LUNA 10, 8STREME 5222, 8STREME 5310 with your pool.

Please check that your ROBOT POOL 8STREME 5200-J2X, 8STREME 5210-J200, 8STREME 5212, 8STREME 5220-LUNA 10, 8STREME 5222, 8STREME 5310 is compatible with your model, type and lining of your swimming pool.

2/ Check your pool water treatment

Incorrect water treatment can affect the operation of your ROBOT SWIMMING POOL 8STREME 5200-J2X, 8STREME 5210-J200, 8STREME 5212, 8STREME 5220-LUNA 10, 8STREME 5222, 8STREME 5310.

Check that your water is at the right temperature. This should be between 5 and 36°C.

We recommend that you check that your pH is at the right level. The optimum pH is between 7.2 and 7.4.

If you have a chlorine pool, the optimum chlorine content is between 2 and 3 ppm.

If you have a salt pool, the NaCl content should be between 2700 and 4500 ppm.

We invite you to check that there is no presence of algae (green or transparent) in your pool. Our POOL ROBOTS 8STREME 5200-J2X, 8STREME 5210-J200, 8STREME 5212, 8STREME 5220-LUNA 10, 8STREME 5222, 8STREME 5310 are designed to make pool maintenance easier. However, they are not designed to clean algae. Please treat your pool before using the ROBOT PISCINE 8STREME 5200-J2X, 8STREME 5210-J200, 8STREME 5212, 8STREME 5220-LUNA 10, 8STREME 5222, 8STREME 5310.

3/ Check the power supply and electrical connection

When the POOL ROBOT 8STREME 5200-J2X, 8STREME 5210-J200, 8STREME 5212, 8STREME 5220-LUNA 10, 8STREME 5222, 8STREME 5310 does not move, there may be no or insufficient power being transmitted to the ROBOT POOL 8STREME 5200-J2X, 8STREME 5210-J200, 8STREME 5212, 8STREME 5220-LUNA 10, 8STREME 5222, 8STREME 5310.

We invite you to check that the transformer is working and that the cable connections are correct, watertight and inserted in the right direction.

Link for connecting the cables for the ROBOT POOL 8STREME 5200-J2X : https://www.youtube.com/watch?v=1kmYS4521tU&list=PLWoiTHw_wDWuyX-0fggC-UzWEwVnIynCi&index=1

Link to connect the cables for the 8STREME 5210-J200, 8STREME 5212 SWIMMING POOL ROBOT: https://www.youtube.com/watch?v=B-c3QgWLVdc&list=PLWoiTHw_wDWs7Ki4BXYGA3rXJjyFkgSsK&index=3

Link to connect the cables for the 8STREME 5220-LUNA 10, 8STREME 5222 SWIMMING POOL ROBOT: https://www.youtube.com/watch?v=gP_z_iOmX2A&list=PLWoiTHw_wDWui0WuFoqDcDC5flkTzWiag&index=5

Link to connect the cables for the 8STREME 5310 SWIMMING POOL ROBOT: https://www.youtube.com/watch?v=3PPJU9pLre0&list=PLWoiTHw_wDWv8tDa7QGiQrazACbyhJHXd&index=15 We recommend that you check the condition of your connection plugs, to see if there are any signs of oxidation. If a plug is oxidised, replacement is highly recommended.

4/ Check that there are no foreign objects in the way of the ROBOT SWIMMING POOL.

If the ROBOT SWIMMING POOL 8STREME 5200-J2X, 8STREME 5210-J200, 8STREME 5212, 8STREME 5220-LUNA 10, 8STREME 5222, 8STREME 5310 does not move forward, a foreign object may be obstructing the movement of the ROBOT SWIMMING POOL 8STREME 5200-J2X, 8STREME 5210-J200, 8STREME 5212, 8STREME 5220-LUNA 10, 8STREME 5222, 8STREME 5310.

Please check that there are no foreign objects in the turbines above the motor, in the pump outlet valves, in the rollers or wheels under the robot and on the sides.

You should also check the condition of your robot's wheels, rollers and pump outlet valves.

Check that the filter bag or dirt collection basket is not full. If it is, empty and clean it.

5/ Contact your retailer or 8STREME after-sales service

If none of these checks has produced a solution, please contact your retailer or the 8STREME after-sales service.

8STREME Customer Service contact information :

8STREME After-Sales Service

6 RUE DES FRERES MICHELIN

10600 LA CHAPELLE SAINT LUC

FRANCE

03 10 64 60 26

[email protected]